Friday, July 13, 2007
No Internet access at home for at least another week
- The power went out in our neighborhood last Friday evening, and when it came back up our DSL router was fried, or more likely, the AC adapter.
- I took the adapter to Best Buy store #499 to get a replacement, because they have an exclusive account so they're the only brick and mortar that sells the router-modem that AT&T/SBCYahoo supports.
- They don't have the adapters in stock, but I could spend $90 to buy a whole new 2Wire gateway. I said that was very crappy support and asked if I was going to need to pitch a fit. The guy I was talking to said "I wouldn't do that if I were you. I'm the manager of this department and we had a guy pitch a fit just a couple days ago, so I called security and had him escorted out." And he said that maybe I could find a suitable adapter in the Home Electronics department, which had an even further annoying tinge since they didn't, and wouldn't. Prick.
- So my support options for my broken product (which was behind a surge protector, even) are to do nothing and have no Internet access, to spend $90 on a brand new router even though the old one is probably still just fine with a new $10 AC adapter, or to be escorted out the door by armed guards.
- I went and used their restrooms, then played the demo of Guitar Hero on their Playstation2 for a while to cool down. John the Fisherman, by Primus. I got a "You Rock!" score.
- I left the store, and called my sweetie. We decided that what we had on our hands there is an abusive relationship between a corporation (AT&TYahooSBC and BestBuy) and us, their clients, where their solution is to ask for more money without giving any support.
- My sweetie did a google search for Oakland DSL ISPs and we came up with Speakeasy, which is less of a monolithic corporation than AT&T or Comcast, the two main ISPs. I put in the order a week ago, and it's going to be July 24th until everything is up and running.
- And the worst part of it all is that now that we're rolling along on the setup process, I found out that Best Buy (the place where I received threatening verbal abuse as a form of product support) has recently purchased Speakeasy. So we accidentally jumped from one frying pan into a remarkably similar frying pan.
lyrics: "I'm here for the kids." The Frogs, Gather Round for Savior #2.
colors: brown brown brown
mood: tired of being online.
ghufranaka rabanna wa elayka l massir
allah huma aoudo beekah min al khobti
In addition, I'm noticing that when I sent text messages from my phone, it leaves a little AT&T advertising "turd" at the end of the message. Hmmm... Seems jumping from the frying pan into the fire (or something else) isn't as easy as jumping into another frying pan.