Friday, July 13, 2007
No Internet access at home for at least another week
Oh I've got a doozy to tell but its mainly bitching so I'll try and keep to teh primary points:
lyrics: "I'm here for the kids." The Frogs, Gather Round for Savior #2.
colors: brown brown brown
mood: tired of being online.
chant/prayer/mantra:
ghufranaka rabanna wa elayka l massir
allah huma aoudo beekah min al khobti
pax hominibus,
joel
- The power went out in our neighborhood last Friday evening, and when it came back up our DSL router was fried, or more likely, the AC adapter.
- I took the adapter to Best Buy store #499 to get a replacement, because they have an exclusive account so they're the only brick and mortar that sells the router-modem that AT&T/SBCYahoo supports.
- They don't have the adapters in stock, but I could spend $90 to buy a whole new 2Wire gateway. I said that was very crappy support and asked if I was going to need to pitch a fit. The guy I was talking to said "I wouldn't do that if I were you. I'm the manager of this department and we had a guy pitch a fit just a couple days ago, so I called security and had him escorted out." And he said that maybe I could find a suitable adapter in the Home Electronics department, which had an even further annoying tinge since they didn't, and wouldn't. Prick.
- So my support options for my broken product (which was behind a surge protector, even) are to do nothing and have no Internet access, to spend $90 on a brand new router even though the old one is probably still just fine with a new $10 AC adapter, or to be escorted out the door by armed guards.
- I went and used their restrooms, then played the demo of Guitar Hero on their Playstation2 for a while to cool down. John the Fisherman, by Primus. I got a "You Rock!" score.
- I left the store, and called my sweetie. We decided that what we had on our hands there is an abusive relationship between a corporation (AT&TYahooSBC and BestBuy) and us, their clients, where their solution is to ask for more money without giving any support.
- My sweetie did a google search for Oakland DSL ISPs and we came up with Speakeasy, which is less of a monolithic corporation than AT&T or Comcast, the two main ISPs. I put in the order a week ago, and it's going to be July 24th until everything is up and running.
- And the worst part of it all is that now that we're rolling along on the setup process, I found out that Best Buy (the place where I received threatening verbal abuse as a form of product support) has recently purchased Speakeasy. So we accidentally jumped from one frying pan into a remarkably similar frying pan.
lyrics: "I'm here for the kids." The Frogs, Gather Round for Savior #2.
colors: brown brown brown
mood: tired of being online.
chant/prayer/mantra:
ghufranaka rabanna wa elayka l massir
allah huma aoudo beekah min al khobti
pax hominibus,
joel
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I should mention that the relationship has gotten more complicated. After dropping AT&T/SBCYahoo as our DSL provider because of the unusually abusive service of their brick-and-mortar partners at Best Buy Company, store #499, AT&T has now sent TWO AC adapters to replace the one that's went bad. Now the 2wire gateway works just fine, but of course it wouldn't correctly connect to our new service provider because of whatever differences they have in provider protocols.
In addition, I'm noticing that when I sent text messages from my phone, it leaves a little AT&T advertising "turd" at the end of the message. Hmmm... Seems jumping from the frying pan into the fire (or something else) isn't as easy as jumping into another frying pan.
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In addition, I'm noticing that when I sent text messages from my phone, it leaves a little AT&T advertising "turd" at the end of the message. Hmmm... Seems jumping from the frying pan into the fire (or something else) isn't as easy as jumping into another frying pan.
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